Reach out to us
Need help? Support is available to assist with questions, account-related issues, technical concerns or general feedback. Contact the team via live chat, email or phone for fast assistance. Staff can guide you through verification, deposits and withdrawals, game access and responsible-gambling tools. Reach out any time and we’ll aim to resolve issues quickly so you can get back to playing.
| Department | Contact |
|---|---|
| Customer support | [email protected] live chat, email, account help, verification, deposits, withdrawals, bonus queries, technical issues, account closure, self-exclusion, responsible-gambling support |
| General enquiries | [email protected] billing, corporate, media, verification, press, terms and conditions, site access, account recovery |
| Affiliate enquiries | [email protected] partnerships, tracking, creatives, payments for affiliates, campaign setup, reporting, invoice queries |
| Phone | +64 9 379 4821 calls and SMS |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
For detailed requests, account-related issues, or matters requiring documents or explanations, please contact us by email. Include a clear subject line and current contact details so we can process your request without delay. Attach any relevant documents and state your account ID. Email enquiries are handled in order and help us respond accurately to complex or verification requests.
Send us a message
Response Time
Support response times vary by request. Most enquiries are answered within one business day, while more complex issues that need verification or detailed investigation may take longer depending on their nature. For urgent matters use live chat for the quickest help; email requests are dealt with in order and can take up to 48-72 hours for detailed cases.
Feedback
Tell us what you think - share feedback, suggestions or ideas to improve the Betzillo site. Submit comments via live chat, email or the feedback form. Every message is reviewed carefully and helps us refine features, fix issues and improve the NZD experience. Your input shapes site updates and promotions, so please get in touch.